Last updated: October 30, 2025

At Flames to Fragrance, we aim to deliver your favorite fragrances to you as quickly and safely as possible. Please read our Shipping and Delivery Policy to understand how we handle orders, shipping, and delivery timelines.

1. Order Processing

  • Orders are processed within 1–2 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • Once your order is shipped, you will receive an email or SMS confirmation with tracking details.

2. Shipping Time

  • Delivery usually takes 3–7 business days depending on your location and courier availability.
  • For metro cities, delivery may be faster (2–4 business days).
  • Remote or rural areas may experience slightly longer delivery times.

Note: Delivery timelines are estimates and may vary due to factors beyond our control, such as courier delays, weather, or holidays.

3. Shipping Charges

  • We offer free shipping on all prepaid orders above a certain order value (if applicable).
  • A nominal delivery fee may apply for smaller orders or Cash on Delivery (COD) payments.
  • All applicable shipping charges will be displayed at checkout before payment.

4. Cash on Delivery (COD)

  • COD is available on select orders and locations.
  • Please ensure accurate delivery details and keep the exact payment ready at the time of delivery.
  • Orders placed via COD may take slightly longer to process.

5. Order Tracking

Once your order is shipped, you will receive a tracking link via email or SMS.
You can use this link to check the real-time status and estimated delivery date of your package.

6. Delivery Attempts

  • Our delivery partners will attempt delivery up to two times.
  • If you are unavailable during delivery, please contact the courier service directly to reschedule.
  • If the delivery is unsuccessful and the package is returned to us, re-shipping charges may apply.

7. Damaged or Missing Items

If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery at
📧 connect@flamestofragrance.com
with your order ID, product details, and photos/videos of the issue.
Our team will review and assist you promptly.

8. International Shipping

Currently, we do not offer international shipping.
We deliver only within India.

9. Contact Us

For any questions about shipping or delivery, feel free to contact our support team:
Mail: connect@flamestofragrance.com
Website: https://flamestofragrance.com